Shipping policy
🚚 Shipping Policy
At GiftLovers Candle Co., every candle is hand-poured with love, care, and attention to detail. Because we work with natural soy wax and small-batch processes, our shipping times may vary slightly depending on the order volume, weather, or product availability.
📍 Where We Ship
We currently ship within the United Kingdom only.
🕒 Processing Time
Our typical processing time is 2–4 business days, but please note:
🕯️ Because we work with wax and natural materials, there may be occasional delays to ensure your candles are cured, packed, and shipped safely — especially during warmer months or peak seasons.
We always aim to ship your order as quickly as possible while maintaining the highest quality.
📦 Shipping Rates & Carriers
Shipping rates are calculated at checkout based on the size and weight of your order.
We use trusted UK carriers (like Royal Mail and Evri) to deliver your candles securely.
🚛 Estimated Delivery Times
Once shipped, UK orders usually arrive within:
3–7 business days
Please note: These are estimated delivery windows and not guaranteed. Shipping may take longer during peak seasons or due to carrier delays.
📬 Tracking
Once your order is dispatched, you’ll receive a confirmation email with your tracking information (if applicable).
❗ Lost or Delayed Packages
If your order hasn’t arrived within 10 working days of dispatch, please:
- Double-check your delivery address.
- Contact your local delivery office.
- Then, reach out to us at contact@giftlovers.co.uk — we’re happy to help make things right.
Thank you for your patience, your trust, and for supporting our handmade candle journey. Your glow means the world to us.