Contact information
📞 Contact Information
We’re here to help — whether you have a question about your order, need a hand choosing the perfect scent, or just want to say hello.
💬 Live Chat – Available 24/7
You can reach us anytime using the Live Chat feature on our website. We’re available 24/7, and while you may not always receive an instant reply, rest assured a member of our team will get back to you as soon as possible.
Prefer email? No problem!
You can contact us at:
📧 contact@giftlovers.co.uk
We aim to respond within 1–2 business days. During busier periods (such as holidays or special launches), replies may take a little longer — but we always do our best to get back to you quickly.
📦 Order Support
If you're reaching out about an order, please include:
- Your order number
- A short description of your issue or question
- Any relevant photos (for product issues or damage)
🕒 Business Hours
We’re based in the UK and typically available Monday to Friday, 9am–5pm (GMT).
Messages sent outside these hours will be responded to the next working day.
Thank you for supporting GiftLovers Candle Co.. Whether you’re lighting a candle or sending a gift, we’re here to make it a smooth and cozy experience!